Member Portal ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our subscription management service available at https://my-member-portal.com (the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of personal information:
- Account information: name, email address, phone number, and password when you create an account.
- Billing information: billing address, transaction history, and payment method details (processed by our payment partners — we do not store full card numbers on our servers).
- Service usage data: subscription plan, renewal dates, payment history, and account activity.
- Communications data: messages you send to our support team via email, WhatsApp, or Telegram.
- Technical data: IP address, browser type, device information, and access timestamps for security and fraud prevention.
- Email engagement data: whether you opened or clicked links in transactional emails (used solely to improve deliverability and detect inactive accounts).
2. How We Use Your Information
We use your information for the following legitimate purposes:
- Provide the Service: manage your subscription, process renewals, and deliver account features.
- Send transactional emails: renewal reminders before subscription expiry, payment receipts, account update confirmations, and important service notifications.
- Customer support: respond to your inquiries via email, WhatsApp, or Telegram.
- Process payments: securely complete billing transactions through our payment partners.
- Security and fraud prevention: detect unauthorized access and protect your account.
- Legal compliance: meet our obligations under applicable laws and respond to lawful requests.
- Service improvement: analyze usage patterns in aggregate to improve features and reliability.
3. Email Communications
We send two types of email communications:
- Transactional emails (always sent to active subscribers): renewal reminders, payment confirmations, account changes, password resets, and security alerts. These are required to provide the Service and cannot be opted out of while you have an active subscription.
- Service notifications (opt-out available): updates about new features, policy changes, or important service announcements.
Every email we send includes a one-click unsubscribe link. You can also unsubscribe at any time by visiting our unsubscribe page or by emailing unsubscribe@my-member-portal.com.
4. How We Share Your Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share information only with:
- Payment processors to process billing transactions securely.
- Email service providers (such as Zoho ZeptoMail, Amazon SES, Mailgun) to deliver transactional emails to you. These providers are contractually bound to protect your data.
- Customer support platforms we use to respond to your inquiries.
- Legal authorities when required by law, court order, or to protect our rights and the safety of our users.
- Service providers who assist us in operating the Service (hosting, analytics, security), under strict confidentiality obligations.
5. Data Retention
We retain your personal data for as long as your account is active. After account closure or final unsubscribe, we keep limited records (such as transaction history) for up to 7 years to comply with tax, accounting, and anti-fraud legal obligations. After this period, your data is securely deleted or anonymized.
6. Your Rights Under GDPR and Similar Laws
If you are located in the European Union, United Kingdom, or other jurisdictions with similar data protection laws, you have the following rights:
| Right | What it means |
|---|---|
| Access | Request a copy of all personal data we hold about you. |
| Rectification | Correct inaccurate or incomplete information. |
| Erasure ("right to be forgotten") | Request deletion of your personal data. |
| Restriction | Limit how we process your data. |
| Portability | Receive your data in a machine-readable format. |
| Objection | Object to specific uses of your data. |
| Withdraw consent | Withdraw consent at any time where processing is based on consent. |
To exercise any of these rights, email us at privacy@my-member-portal.com. We will respond within 30 days as required by GDPR.
7. Cookies and Tracking
We use only essential cookies required for the Service to function (such as session management and security). We do not use advertising cookies, third-party tracking pixels, or behavioral analytics. You can disable cookies in your browser settings, though this may limit some functionality.
8. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, encrypted database storage, restricted access controls, and regular security audits. While no method of transmission over the Internet is 100% secure, we work continuously to protect your information.
9. Children's Privacy
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it immediately. Parents or guardians who believe their child has provided us with information should contact us at privacy@my-member-portal.com.
10. International Data Transfers
Your data may be processed in countries other than your country of residence, including the European Union and the United States, where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of the Service after changes means you accept the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Privacy inquiries: privacy@my-member-portal.com
- General support: support@my-member-portal.com
- WhatsApp: +212 641 520 118
- Telegram: +212 641 520 118